Self referral to physiotherapy is now being rolled out across Suffolk. It is currenlty available in Newmarket, Haverhill, Felixstowe, Aldeburgh, Woodbridge and all of Ipswich with a plan to roll out to Stowmarket, Sudbury and Hadleigh very soon.
Patients can chose to refer themselves or sometimes their GP has asked them to 'self refer'. This process is very straight forward. Patients access the service by inputting thier information into a secure internet site via a series of 18 questions about thier medical history and thier condition. Thier information is then triaged within 24 hours and information/advice/exercises are sent via email in the first instance and then the patients will be contacted for an appointment.
Alternatively patients who do not have internet access may telephone 01473 770066 where Michelle will take the same information over the telephone and key it into the web site. This number does get very busy so may require that an answerphone message is left so internet access is recommended where possible.
For both these services if you know your NHS number it is very helpful if you can have this available.