FAQs

Check out some of the most common FAQ’s about WorkWell, the process and what you can expect from us.

General FAQs

WorkWell Suffolk is a free service funded by the UK Government and delivered by Allied Health Professionals Suffolk CIC (AHPS) in partnership with Suffolk Mind. We support people whose physical health, mental health or wellbeing is affecting their ability to start, stay in or return to work.

You may be eligible for WorkWell Suffolk if you:

  • Are aged 16 or over.
  • Live in Suffolk.
  • Have a physical health condition, mental health condition, disability or wellbeing issue that is affecting your ability to stay in or find work.
  • Have been absent from work for less than six months

If you’re unsure whether WorkWell is right for you, get in touch and we’ll be happy to discuss your circumstances and identify the most appropriate support.

There are a number of ways to access WorkWell Suffolk.
You can refer yourself directly, or you may be referred by your employer, GP, Jobcentre Plus or another local support service.
The easiest way is to self refer using our online portal. Once a referral is received, a member of the WorkWell team will contact you to discuss your needs and arrange an initial assessment. Together, you’ll explore how your health and work are affecting one another and develop a personalised support plan tailored to your circumstances.

Yes. WorkWell can support people who are absent from work because of a health condition and would like support to return to work.

Yes. WorkWell may be able to help if health issues are making it harder for you to find work.

Yes. WorkWell supports people whose health is making work more difficult and those who are concerned about remaining in work.

Yes. WorkWell can help you understand what support is available and explore ways to manage the impact of your health on your working life.

You can refer yourself directly to WorkWell. You may also be referred by your employer, GP, Jobcentre Plus or another support service. Once a referral is received, a member of the WorkWell team will contact you to discuss your circumstances and arrange an initial assessment.

Only if you would like us to. Any involvement with your employer would be discussed with you first and will only happen with your agreement.

No. WorkWell is not a treatment service and does not replace your GP, hospital or specialist healthcare team. The service focuses on providing personalised work and health support, coordination and guidance to help you access the right services and support you to stay in or find work.

WorkWell support is usually provided for around 6 to 8 weeks, depending on your individual circumstances and goals. During this time, your WorkWell Coach will work with you to create a personalised plan and help you access the support, services and resources that are right for you. If you need support after WorkWell ends, we can help connect you with other relevant services.

Yes. Employers can refer employees to WorkWell Suffolk if a health condition is affecting your ability to stay in work or find work. WorkWell can support people with physical health conditions, mental health conditions, disabilities and wellbeing issues that are affecting work. Employees should be aware of and agree to the referral before it is submitted.

The easiest way is to complete the online self-referral form here Self Refer at any time, 24 hours a day, 7 days a week.
If you’re not sure whether WorkWell is right for you, get in touch and we’ll be happy to help. You can contact WorkWell Suffolk directly if you would like to find out more about the service, discuss your eligibility or ask any questions.
Telephone: 03333 584605 (Monday to Friday, 8:00am to 5:30pm)
Email: workwellsuffolk@ahpsuffolk-cic.nhs.uk

WorkWell supports people whose health is affecting their ability to start, stay in, or return to work. If we feel that another service would better meet your needs, we’ll help signpost you to the most appropriate support available.
You can also visit our Useful advice and links page, which contains information about a range of services and organisations that may be able to help, depending on your individual circumstances

Employers FAQs

Yes. Employers can refer employees to WorkWell if a health condition is affecting their ability to stay in or return to work.

Yes. Employees should be aware of and agree to the referral before WorkWell support begins.

WorkWell can help employees access health, wellbeing, employment and community support.
It can also help identify practical workplace solutions and reasonable adjustments that may support them to stay in or return to work. WorkWell can work with both the employee and employer to explore practical solutions that support health, wellbeing and work.

No. WorkWell Suffolk is a free service funded by the UK Government.

Once a referral is received, a member of the WorkWell team will contact the employee to discuss their circumstances and arrange an initial assessment. WorkWell will then work with them to develop a personalised support plan based on their individual needs and goals.

WorkWell support is usually provided for around 6 to 8 weeks, depending on the employee’s circumstances and goals. If additional support is needed after WorkWell ends, we can help connect employees with other relevant services.

Referrers FAQs

People can refer themselves. Referrals may also be made by employers, GPs, Jobcentre Plus and other local support services.

Follow the referral process on the WorkWell website. Once a referral is received, the WorkWell team will contact the individual directly. Follow the link below to Self Refer

A member of the WorkWell team will contact the individual, discuss their needs and complete an assessment. Together, they will develop a personalised support plan.

If you are unsure, contact the WorkWell team. We can discuss the person’s circumstances and whether WorkWell is the right service for them.