Useful Links
Whether you’re looking for help with your health, finances, housing, employment or wellbeing, there are a range of organisations across Suffolk that can provide additional support. The services below may be helpful alongside your WorkWell journey or if you need specialist advice.
Emergency Services
If you or someone else is in immediate danger or there is a risk to life, call 999 immediately.
Emergency: 999
Accident & Emergency (A&E)
If you or someone else has a serious illness or injury that requires urgent hospital treatment, attend your nearest Accident & Emergency department. If there is an immediate danger to life, call 999 first and follow the advice of the emergency services.
Website: https://www.nhs.uk/Service-Search/other-services/Accident-and-emergency-services/LocationSearch/428
NHS 111
Get urgent medical advice when it’s not an emergency.
Phone: 111
Website: https://111.nhs.uk
Find Your GP Practice
If you need medical advice, treatment or ongoing support for a physical or mental health condition, contact your GP practice. If you do not have a GP, you can use the NHS service finder to locate one near you.
Website: https://www.nhs.uk/service-search/find-a-gp
Samaritans
Free, confidential emotional support 24 hours a day, 365 days a year.
Phone: 116 123
Website: https://www.samaritans.org
SHOUT
Free 24/7 confidential text support for anyone in crisis.
Text: SHOUT to 85258
Website: https://giveusashout.org
Norfolk & Suffolk NHS Foundation Trust (NSFT)
Mental health support and crisis services.
Website: https://www.nsft.nhs.uk
Citizens Advice
Free, confidential advice on money, debt, benefits, housing and employment rights.
Website: https://www.citizensadvice.org.uk
Anglia Care Trust
Provides advice, guidance and support services to help people overcome challenges and achieve greater independence and wellbeing.
https://www.angliacaretrust.org.uk
Crisis and Resilience Fund
Support for Suffolk residents experiencing immediate financial hardship or crisis.
Website: https://www.suffolk.gov.uk/community-and-safety/communities/healthier/crisis-and-resilience-fund
Warm Homes Healthy People
Support with heating costs, energy efficiency, damp, mould and fuel poverty.
https://www.warmhomessuffolk.org
Turn2Us
Support with benefits, grants and financial assistance.
Website: https://www.turn2us.org.uk
Food Banks in Suffolk
Find local food banks and community food support services across Suffolk.
Website: Food Banks in Suffolk Directory
REACH Community Projects
Provides support for people experiencing financial hardship, including debt advice, benefits support, housing advice, emergency food and practical assistance. Based in Haverhill and Newmarket, they serve communities across West Suffolk, South and East Cambridgeshire, and North Essex.
https://www.reachhaverhill.org.uk
Suffolk Safeguarding Partnership Information on recognising and reporting concerns about abuse, neglect, exploitation, self-neglect and other safeguarding issues affecting adults and children.
Website: https://www.suffolksp.org.uk
Suffolk Safeguarding Adults Board Information and support for adults experiencing abuse, neglect, exploitation or concerns about their safety and wellbeing.
Website: https://www.suffolksp.org.uk/safeguarding-adults
Suffolk Domestic Abuse Helpline
Confidential support and advice for anyone affected by domestic abuse, including family members and professionals seeking guidance.
Website: https://www.suffolkdahelpline.org.uk
Lighthouse Women’s Aid
Provides support, advice and practical assistance for adults, young people and children affected by domestic abuse.
Website: https://www.lighthousewa.org.uk/
Advice Line: 01473 228 270
Email: info@lighthousewa.org.uk
PHOEBE Centre
Provides support for Black and Minority Ethnic women, children and families, including domestic abuse advocacy, wellbeing services, counselling, practical support and community activities.
Website: https://phoebecentre.org.uk
National Domestic Abuse Helpline
24-hour confidential support for anyone experiencing domestic abuse.
Telephone: 0808 2000 247
Suffolk Wellbeing Service Free support for stress, anxiety, depression and emotional wellbeing.
Phone: 0300 123 1503
Website: https://www.wellbeingnands.co.uk
Healthwatch Suffolk Independent information and advice about local health and care services.
Website: https://healthwatchsuffolk.co.uk
Turning Point Substance Misuse Service Support for people affected by alcohol or drug misuse.
Phone: 0300 123 0872
GamFam Supports people affected by gambling harms, including family members, friends and carers, through advice, peer support and specialist programmes.
Website: https://gamfam.org.uk
Feel Good Suffolk
Support to stop smoking, manage weight and become more active. This is one of the key services listed in the source documents
Website: https://feelgoodsuffolk.co.uk
Active Suffolk Provides information on local sports clubs, walking groups, exercise opportunities and activities to help people stay active and healthy.
Website: https://www.activesuffolk.org
Abbeycroft Leisure
Abbeycroft Leisure runs gyms, swimming pools, exercise classes and health programmes across Suffolk to help people become more active and improve their physical wellbeing.
Website: https://www.abbeycroft.org.uk/
Telephone: 01284 757473
Email: contactus@acleisure.com
Ramblers – Suffolk Area
Encourages people to improve fitness and wellbeing through organised walks and walking groups across the county.
Website: https://www.ramblers.org.uk
Suffolk InfoLink
A directory of local groups, activities, clubs, volunteering opportunities and community support services across Suffolk.
Website: https://infolink.suffolk.gov.uk
Wellbeing Suffolk (NHS Talking Therapies)
Free NHS service for people experiencing stress, anxiety, depression, low mood and other common mental health difficulties. Self-referrals are welcome.
Website: https://www.wellbeingsuffolk.co.uk
Telephone: 0300 123 1503
Suffolk Mind
Provides mental health support, wellbeing services, courses, groups and resources to help people build resilience and stay connected.
Phone: 0300 111 6000
Website: https://www.suffolkmind.org.uk
Suffolk Night Owls
Provides evening emotional support for people experiencing loneliness, anxiety, depression or emotional distress. Available seven nights a week.
Website: https://www.suffolkmind.org.uk/services/suffolk-night-owls
NSFT Recovery College
Free courses and workshops to help people build skills, confidence and strategies to support their mental health and wellbeing. Open to adults, carers and supporters.
Phone: 0300 303 4419
Email: recovery.college@nsft.nhs.uk
Website: https://www.nsft.nhs.uk/recovery-college
Acorn Counselling Service
Operates through MTCIC and provides affordable counselling and emotional support for adults experiencing a range of mental health and wellbeing challenges.
Website: MTCIC — Compassionate Therapy & Support in Suffolk
Green Light Trust
Offers nature-based activities and wellbeing programmes designed to improve mental health, confidence and social connection.
Website: https://greenlighttrust.org.uk
Suffolk User Forum
Independent peer support, advocacy and involvement organisation for people with mental health challenges. Supports people to have their voices heard and influence mental health services.
Website: https://www.suffolkuserforum.co.uk
Autism & ADHD
Support, information and training for autistic people, people with ADHD, families and employers.
Website: https://www.autismandadhd.org
National Autistic Society
Advice and guidance for autistic people, families and employers.
Website: https://www.autism.org.uk
ADHD UK
Information, resources and support for people with ADHD.
Website: https://adhduk.co.uk
Macmillan Cancer Support
Provides practical, emotional, physical and financial support for people living with cancer, including information about work, benefits and returning to employment.
Website: https://www.macmillan.org.uk
Support Line: 0808 808 0000
Diabetes UK
Offers information, advice and support for people living with diabetes, including guidance on managing diabetes at work and maintaining overall wellbeing.
Website: https://www.diabetes.org.uk
Helpline: 0345 123 2399
British Heart Foundation
Provides information and support for people living with heart and circulatory conditions, helping individuals manage their health and stay active.
Website: https://www.bhf.org.uk
Heart Helpline: 0300 330 3311
Asthma + Lung UK
Provides expert advice, information and support for people living with asthma, COPD and other lung conditions, helping them manage symptoms and improve quality of life.
Website: https://www.asthmaandlung.org.uk
Helpline: 0300 222 5800
MS Society
Offers information, practical support and resources for people living with multiple sclerosis, including support around employment, wellbeing and daily life.
Website: https://www.mssociety.org.uk
MS Helpline: 0808 800 8000
Parkinson’s UK
Provides information, advice and support for people living with Parkinson’s, helping individuals manage symptoms and maintain independence.
Website: https://www.parkinsons.org.uk
Helpline: 0808 800 0303
Dementia Connect
Advice, guidance and support for people living with dementia and their families.
Phone: 0333 150 3456
Flippin’ Pain
Provides clear, evidence-based information, videos and tools to help people better understand persistent pain and build confidence in managing it day to day.
Website: https://www.flippinpain.co.uk/
Action for ME
Provides information, support and advocacy for people living with ME/CFS and long-term fatigue conditions.
Website: https://www.actionforme.org.uk
Telephone: 0117 927 9551
Fibromyalgia Action UK
A national charity offering information, support, resources and advocacy for people living with fibromyalgia and related chronic pain conditions.
Helpline: 0300 999 3333
Website: https://www.fmauk.org
Chronic Pain Support Group
Offers peer support, practical advice and wellbeing resources to help people manage long-term pain and reduce feelings of isolation.
Website: https://www.chronicpainsupportgroup.co.uk
Living Well With Pain (Suffolk Wellbeing Service)
A free programme providing self-management strategies, information and support to help people live well with persistent pain and improve quality of life.
Phone: 0300 123 1503
Website: https://www.wellbeingnands.co.uk
Arthritis UK
Provides trusted information, advice and support for people living with arthritis, including guidance on managing symptoms, staying active and maintaining wellbeing.
Website: https://www.arthritis-uk.org/
Helpline: 0800 5200 520
Email: helpline@arthritis-uk.org
Age UK
Provides information, advice and support for older people and their families, including services related to health, wellbeing, independence, benefits and social connections.
Website: https://www.ageuk.org.uk
Advice Line: 0800 678 1602
Jobcentre Plus
Employment support, benefits advice and help finding work.
Website: https://www.gov.uk/contact-jobcentre-plus
Connect to Work
Employment support for people who have been out of work for longer than 6 months and are facing barriers to work due to health conditions or disabilities.
https://seetec.co.uk/programme/connect-to-work-suffolk/
Inspire Suffolk
Helping young people move into education, training and employment.
Website: https://inspiresuffolk.org.uk
Realise Futures
Provides adult learning, skills training, employment support and wellbeing programmes to help people build confidence, gain qualifications and move towards work.
Website: https://www.realisefutures.org/
Telephone: 01473 242500
Email: info@realisefutures.org
National Careers Service
Careers advice, skills assessments, training and development support.
Website: https://nationalcareers.service.gov.uk
Suffolk Colleges, Universities and Adult Learning
Local colleges, universities and learning providers offer courses, qualifications, apprenticeships and skills development opportunities to help people progress into work or further education.
Eastern Education Group (including West Suffolk College and One Sixth Form College) – https://easterneducationgroup.ac.uk/
Suffolk New College – https://www.suffolk.ac.uk
University of Suffolk – https://www.uos.ac.uk
East Coast College – https://www.eastcoast.ac.uk
Learn Suffolk – https://www.learnsuffolk.org.uk
Suffolk Family Carers Peer Support Groups
Local groups where unpaid carers can meet others, share experiences, access support and take part in social activities.
Phone: 01473 835477
Website: https://suffolkfamilycarers.org
Men’s Sheds
Community groups where people can learn skills, work on practical projects, make friends and reduce loneliness.
Website: https://menssheds.org.uk
Music in Our Bones
Friendly community singing groups that help reduce isolation, improve wellbeing and connect people through music.
Website: https://www.musicinourbones.org.uk
Suffolk County Council – Find Support in Your Area
Information on local clubs, coffee mornings, lunch clubs, learning opportunities and community activities to help people stay active and connected.
Website: https://www.suffolk.gov.uk/care-and-support-for-adults/keep-well-and-active/find-support-in-your-area
Homelessness and Housing Support
Information, advice and support for people experiencing housing difficulties, homelessness or who are at risk of losing their home.
Website: https://www.suffolk.gov.uk/care-and-support-for-adults/how-social-care-can-help/homelessness-and-housing-support
Suffolk InfoLink
Directory of local support services, community groups and activities across Suffolk.
Website: https://infolink.suffolk.gov.uk
Suffolk Family Carers
Advice, information and support for unpaid carers.
Website: https://www.suffolkfamilycarers.org
Suffolk County Council
Information on local services, support and community resources.
Website: https://www.suffolk.gov.uk
Suffolk Refugee Support
Offers advice, practical help and advocacy for refugees and people seeking asylum living in Suffolk.
Website: https://suffolkrefugee.org.uk
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