Your Healthcare Records

Accessing your record online

As part of your care with AHP Suffolk CIC we will keep comprehensive records about the care we provide. These are contained within an electronic patient record system called SystmOne. Further information about how we process information can be found in our privacy policy here: AHPS Privacy Policy .

Medical records made at AHP Suffolk CIC will be visible online following your consultation and can be accessed using one of the following methods.

NHS App

Try the NHS App. If you’re a patient at our service you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, order repeat prescriptions, manage your hospital referrals, view your GP health record and more. If you already use Patient Access you can continue to use it but you can use the NHS App as well. For more information go to nhs.uk/nhsapp.

SystmOnline/Airmid

SystmOnline is a web-browser based alternative to using the NHS app for records held in the SystmOne Electronic Patient Record. This can also be accessed on a smartphone or tablet using the Airmid app (iOS / Android). More information on this is available here:
tpp-uk.com/products/systmonline

Subject Access Requests

You are able to request access to your record by submitting a request by email ( enquiries@ahpsuffolk-cic.nhs.uk ), phone (03330 433966) or letter. You must tell us what parts of your record you would like access to (e.g. between certain dates, or to cover certain topics) and how you would like to receive this information. We will aim to get this information back to you within one month, but we will tell you if this will take longer. 

More information about your online records:

If there are sections of your record you need help understanding, we will be able to assist you and you can contact us by email or by phone to request the support required.

Healthcare professionals will often use abbreviations to record common information. Sometimes healthcare professionals will use the same abbreviations to mean different things. AHP Suffolk CIC have a policy of accepting abbreviations which are easy to understand in the context they are written.

A list of common NHS abbreviations can be found here: Abbreviations – NHS. If you do not understand an abbreviation within your record please contact us.

We use AI Note Takers in clinics to provide our clinicians more face-to-face time with patients.

For more information see here: AI Note Takers.